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[글로벌컨설팅펌] 보험중개 Operation Manager(차장급)  (지원마감)

  • 회사소개
    글로벌 컨설팅펌
  • 상세요강
    [담당업무]
    The Operations Manager will have overall responsibility for four principle areas:

    1.Operations Management - accountability for the delivery of efficient / cost effective operational services to the business via either onshore or offshore teams. Where leveraging Shared Service Centre(s) if applicable, a key focus is to make Shared Service Centre ‘Work’, through structured oversight (e.g. effective MI and governance), close working (e.g. regular reciprocal value adding visits) and proactive continuous improvement.

    2. Operational Risk - work in partnership with broking colleagues, compliance and other corporate functions to enhance our processes, procedures, data quality, 1st line controls practice (inc. the training there of). Could include Broker Manual, FATCA, Market Security, file reviews and the handling of Complaints / Breaches.

    3. Projects - scope and deliver change initiatives to enhance client and colleague experience to support strategic priorities / risk management. Examples could include operating model change (WFL / centralisation), procedures / standardisation, and / or process improvement (OpEx). Client and business outcome orientated.

    4. Other - lead on specific topics as prioritised by local management as required.

    [자격요건]
    - 5+ years of relevant experience in Insurance or Financial Services.
    - Team Leadership / ability to manage colleagues locally and virtually.
    - Experience of implementing initiatives to drive change and / or deliver operational excellence.
    - Project management experience; design and coordination of action plans (and teams) to implement a shared goal.
    - Excellent interpersonal skills and a proven ability to influence / coach / manage stakeholders across the organisation to get things done.
    - High levels of Emotional Intelligence (EQ) - including self-awareness, self-regulation, empathy and social skills. Actively listens ? makes people feel heard and understood. Shows respect and acts in ways that builds trust and respect.
    - A strong personal desire to achieve excellence.
    - Highly organized with the ability to prioritize and structure workload.
    - Strategic thinker who can decompose complex issues & find solutions
    - Accreditation or demonstrated knowledge of change management, process improvement (Lean/Six Sigma), quality management or KPIs.
    - Understanding or experience of working in partnership with other support functions, e.g. Sales, HR, Finance, Risk, Compliance, Legal
    - Good working knowledge of relevant regulations.
    - Experience working with, improving and expanding local/shared service centre operations - captive and / or 3rd party.
    - Bachelor’s or Master’s level degree, preferred.

    [전형절차]
    - 서류전형
    - 면접전형

    [제출서류]
    - 영문이력서 및 상세경력기술서
  • 기타사항
    학력:대졸이상, 외국어:영어
    직급/직책:차장급
    근무지:서울
  • 담당자
    담당컨설턴트: 박정아 상무
    연락처: 02-719-2900
    이메일: venus@fnexecutive.com
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